Terms

privacy policy

Privacy Policy & Terms of Use

mysterybaycottages.com.au

privacy

This site does not collect any specific information about its users or visitors without permission. All information, contact details and other enquiries submitted via this site are used by Mystery Bay Cottages solely for the purpose of responding to these enquiries.

No information (or contact details) are shared with or passed onto any other parties.No unsolicited promotional and/or other material will be sent to submitted email addresses in the future unless specifically requested.

copyright

This site is Copyright © Mystery Bay Cottages, 2017. All rights reserved.

All pages and graphics on this web site are the property of Mystery Bay Cottages (unless specifically stated otherwise).

All images are Copyright © Mystery Bay Cottages or used with permission of copyright owners and may not be redistributed or reproduced in any way, shape, or form without written permission. Failure to do so is a violation of copyright laws.

Pages, code or other content from this site also may not be redistributed or reproduced in any way, shape, or form without written permission. Failure to do so is also a violation of copyright laws.

your conduct

While using this site, you agree to have read and accepted all the information on this page. A fair use clause applies to this website. If you are writing a review or commentary about this site, you are free to illustrate your review or commentary with one or more screenshots of the site without special permission. Also, you can quote any of the published information without special permission.

Even though there is no rule that requires this, Mystery Bay Cottages would be pleased if any quote was supplemented by a link to the full page on our site so that any interested readers can retrieve the original context from which the quote was taken.

warranty

This web site is provided without warranty of any kind (whether expressed or implied). There are no guarantees that use of the web site will not be subject to interruptions. All direct or indirect risk related to use of the site is borne entirely by the user.

Whilst we endeavour to provide the most accurate and up-to-date information, couriacreekcottages.com.au is provided without warranties or assurances of correctness or fitness for use. The risk of using it remains entirely with the user.

linkage

Any web site may link to mysterybaycottages.com.au but please refer to our home URL – mysterybaycottages.com.au – as the origin of the page. Pages from this site, however, may not be embedded in a frame from the referring site, without the written permission of Mystery Bay Cottages.

mysterybaycottages.com.au contains links to other web sites. Whilst we provide these links as a service, we don’t necessarily support or agree with, and are not responsible for any content that appears on these linked sites.

Terms

Booking Terms + Conditions + Cancellation Policy

When booking at Mystery Bay Cottages, you acknowledge that you have read and agreed to comply with our Terms and Conditions, Payment Policy and Cancellation Policy.

 

Damage & Behaviour

Although Mystery Bay Cottages does not require a security deposit, should any damage beyond fair wear and tear be caused to the property, or should it be necessary to conduct additional cleaning at the end of your stay, the cost will be charged to you. Guests will be notified on claims being made prior to any payments being debited.

Should any behaviour during your stay become unacceptable to us, we reserve the right without prior notice to terminate your stay and to require you to leave the premises forthwith.

Guest’s numbers are limited to the amount of guests requested at the time of reservation. Use of non booked beds will be charged at $25 per night. No extra mattresses are to be brought onto the property. If the property is reported to be overloaded, the booking will be terminated and guests will be asked to vacate with no refund made.

Our holiday premises are not pet friendly unless specified and unauthorised camping or fires are not permitted within the property boundary

Smoking inside all properties is prohibited. Guests must discard cigarette butts into the rubbish bins. Cigarette butts discarded into the garden beds may incur an additional charge for cleaning.

Mystery Bay Cottages may inspect the property with reasonable notice and at any time without notice if there is any belief that there has been a breach of these conditions herein.

If the occupancy ends or the lease is terminated, guests must immediately vacate the property. Mystery Bay Cottages is authorised to do whatever is required to enforce the eviction of any guests and removal of guest’s property

 

Faults/ Problems

All holiday properties under Mystery Bay Cottages management are privately owned and are rented on a fully self contained basis. In the event of faults and/or malfunctions of appliances or inclusions, there is no obligation from the owner or Mystery Bay Cottages to compensate or discount.

Mystery Bay Cottages will accept no responsibility for any inconvenience with machinery breakdown. We will do our best to repair, replace or hire an alternative as soon as possible.

Left items- if requested we will endeavour to recover and return items inadvertently left in a holiday property, but we take no responsibility for the recovery or return of these items. Postage and packaging and the cost of sending out a staff member to search for the item will need to be paid in advance, a minimum cost of $27.50 incl. GST applies this is at the guests expense. Low value items will be held for claiming, if returned to us, for a maximum of 2 weeks and if not claimed will be disposed of.

If keys and/or remotes are lost, a fee of $55 including GST will apply for lost keys.

Should guests lock themselves out of a property a $55 including GST call out fee is applicable

 

Liability & Indemnity

Guests staying in our holiday premises do so at their own risk Mystery Bay Cottages incur no liability for any loss, damage to property, personal injury or illness, including by reason of negligence. You agree to indemnify and to keep indemnified Mystery Bay Cottages and its employees against liability to any person arising under or in right of you in respect of any loss or damage arising out of or in consequence of your participation in the use of the premises managed by Mystery Bay Cottages.

 

Fees & Charges

By agreeing to pay the accommodation deposit you agree to be bound by the terms of this agreement, and authorise Mystery Bay Cottages to debit any and all fees and charges set out herein to the credit card details of which you provided at the time of making the accommodation deposit.

 

Payment Policy

A credit card is required to confirm your reservation. On acceptance of the reservation, a 50% deposit will be charged to your credit card.

The outstanding balance is due 14 days prior to your reservation and will be processed automatically on the credit card provided with your booking.

Credit surcharges are additional: 2.9% on AMEX and 2.75% on all other credit cards.

Any failed or non-payments will be deemed a cancellation of the booking.

 

Cancellation policy

  • Greater than 3 months from arrival date – $65 administration fee
  • Less than 3 months from arrival date – 30% of total booking fee
  • Less than 1 month from arrival date – 50% of total booking fee
  • Arrival date onwards – 100% of total booking cost

 

Covid Policy

If you are unable to travel due to government restrictions we will credit your deposit for 24 months.

Mystery Bay Cottages are positioned between Narooma and Tilba Tilba on 121 Mystery Bay Road, Mystery Bay, NSW.